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Returns/Exchange Policy

We have a generous 1 year returns and exchange policy on unused items bought from our store.

A valid receipt must be provided in order to obtain your refund, and the product must be unused with no signs of use, visible or otherwise, and with original packaging if applicable.

Exchanges may be accepted without a receipt, but items must be unused and in original packaging if applicable.

Face masks may only be returned if still unopened and in original packaging - face masks sold without packaging or opened cannot be returned due to hygiene reasons. 

Faulty items may be exchanged or returned if broken during reasonable use, we will liaise with the brand distributor where applicable for a replacement product.

We DO NOT advocate the Clean Cloth Nappies routine or other bleach/harsh chemical routines, any faulty items showing wear from this method will NOT be accepted under any circumstances.

All returns are subject to final approval by a manager.